Chapter 4

6.
The DMV is a place that most likely everyone is going to have to go to. The DMV is a government run place and they have ZERO competition. They do not have to be better than anyone because the government won't allow private companies to give out the things the DMV gives out. This is probably a good thing because then bad drivers could get on the road and this could lead to all sorts of problems. However, the DMV does not need to have great customer service, they can leave the place messy, and they can make you sit there for however long they want. Because there is no competition there is no real desire to try and please the people you are serving. Thankfully people aren't to heartless so going to the DMV isn't too painful, but it does stink to go there. If the government could figure out a good system so that there could be private companies you could go to things would be much easier. This is not the case so we will have to continue to go to the DMV and wait around for an unusually long time.