Ben, that struck me as interesting as well. I'm probably the only Senior in the building that doesn't have a drivers license but I've heared from a large, large some of my family that the people there aren't easy to work with at all. I always thought they were just crabby people but I now know that's not necessarily the case. The department's attitudes reflect human nature, sinful nature if you will. If there's nothing in it for them, they do what they want rather than thinking in stead of putting the customer first.
The Fidelity rep has a reason to be overly polite to a customer because they will lose service and money if they don't treat their customers that way. It adds a whole new element that the government doesn't care to possess. Although the reasons for it are understandable, same amount of money no matter what, their response is disheartening. This makes me understand more the attitude of central government countries and their lack of good customer service. Everybody gets the same amount of everything and the government has no motivation to promote the idea of human relations coming into the equation.
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